Question 1

What areas does Pop-in Care serve?

Accepted Answer

We currently serve all of Orange County, and select Los Angeles counties. Our service areas include, but are not limited to: Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, Irvine, La Habra, La Palma, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, and Yorba Linda.

Want us to service your area? Let us know— Contact Us.(javascript:void(0))

Question 2

How is Pop-in Care Different from Other Home Care Agencies?

Accepted Answer

Pop-in Care specializes in 1-4 hour short caregiving shifts. Short shifts are our passion, and we take pride in providing quality care to our clients. We recognize that not everyone requires total care and believe that even a quick visit can make a significant difference in someone's day.

We differ from all other Home Care Agencies in that we have no minimum hourly requirements, no long-term contracts and we are happy to "pop-in" as much or as little as needed.

Additionally, unlike other in-home care companies in Orange County, Pop-in Care Clients  have access to our full range of Continuity of Care services (Home Health, Hospice, Residential Care, and Non-Emergency Medical Transportation through our Parent Company Parentis Health.(www.parentishealth.com)

Question 3

What Services are Included in Pop-in Care?

Accepted Answer

For those who are disabled, elderly, or recovering, Pop-in Care is pleased to offer help with the following activities and tasks:

• Bathing
 • Personal hygiene and grooming
 • Toileting and incontinence care
 • Oral and dental care

• Assist with prescribed exercises​
 • Medication reminders
 • Hydration reminders
 • Managing appointments
 • Wellness checks
​
 • Preparation and serving meals
 • Light housekeeping
 • Transportation and errands
 • Making phone calls and correspondence
 • Tech assistance

• Short-term relief for primary caregivers (Respite Care)
 • Companionship for daily activities

Question 4

How Does Pop-in Care Choose My Caregiver?

Accepted Answer

Pop-in Care will match the right caregiver for you or your loved one's needs through our unique in-home care assessment.

We take a “whole person” approach to in-home care. We don’t just look at your loved one's physical care needs but also their personality. We evaluate dynamics such as hobbies, past professions, sociability, likes, and dislikes. With this information, we’ll develop an individualized plan of care and match your loved one with our most compatible caregiver. Fostering a close relationship between clients and caregivers allows us to address challenges quickly and provide solutions and resources.

Although we can’t guarantee that the same caregiver will be there at every visit, we do our best to keep our clients with the same caregivers.

Question 5

Do you accept Long Term Care Insurance?

Accepted Answer

Yes! We are proud to be an approved long term care provider for many long term care insurance carriers and health plans. We will gladly help you with the claims process, billing and reimbursements, and documentation.

Question 6

Do you offer Pricing Packages?

Accepted Answer

Yes! Pop-in Care now offers Pricing Packages to make In-Home Care more accessible and affordable for families and loved ones.

Call (833) 247-9111 to learn more about our Pricing Packages!

Question 7

My loved one needs more than 4 hours of care. What if we need more than a "pop-in"?"

Accepted Answer

Our parent company, Parentis Health,(http://www.parentishealth.com) is able to provide a full continuity of care for your loved one. From Home Care, Home Health, Residential Care, Hospice, and Transportation— Parentis Health (http://www.parentishealth.com)has the capacity to provide every level of care to your loved one. 
 
Please visit www.parentishealth.com (http://www.parentishealth.com)or call (833) 247-9111.(tel:+1-888-767-4648)

Question 8

I live in another state, but my Mom lives alone in Orange County, CA. Do I have to be there to set up her care? And what about scheduling her visits? She's not very good with computers."

Accepted Answer

Great question! If mom is still able to make her own decisions, we absolutely can help. We can set up a conference or video call with you during her in-home assessment to help put her at ease. Once mom has completed the assessment process to receive our "pop-in" services, you can schedule her visits from your location, on your mobile phone, with one of our care managers.

Question 9

Is Pop-in Care licensed and insured?

Accepted Answer

Yes! Pop-in Care is proud to be a licensed California Home Care Organization (HCO#304700268). We are insured according to the conditions set forth by the licensing body.

Question 10

How much notice does Pop-in Care need when scheduling a visit?

Accepted Answer

We ask that you schedule at least 24 -48 hours in advance.

Question 11

What are Pop-in Care's COVID protocols?

Accepted Answer

Keeping our clients safe is a priority. Pop-in Care caregivers are vaccinated and we will continue to adhere to the latest California guidelines regarding COVID-19.

Question 12

Can I cancel a visit?

Accepted Answer

You can cancel up to 24 hours of your scheduled visit. If less than 24 hours is given, you will be charged in full for the visit. For more details, please refer to the Terms and Conditions provided during client intake and assessment.